Virgin Media customers in the UK are receiving a complimentary upgrade with the introduction of a new service called Smart Support. This service, available nationwide, provides round-the-clock assistance to ensure seamless operation throughout the year.
Smart Support automatically monitors broadband performance and promptly addresses speed or connectivity issues for customers. It offers instant troubleshooting recommendations to resolve any issues, aiming to prevent disruptions that can impact online activities like streaming or remote work.
Additionally, Virgin Media can remotely perform updates or repairs during off-peak hours to minimize disruptions for customers. In cases where a WiFi Pod or Hub upgrade is necessary for improved whole-home coverage, customers will be proactively contacted. If issues persist, customers can request an engineer visit at no extra charge.
Gareth Lister, the Director of Connectivity at Virgin Media O2, emphasized the importance of reliable connectivity and the role of Smart Support in swiftly resolving network issues to keep customers connected. The company has confirmed that Smart Support will be available to all customers at no additional cost.
Virgin Media’s commitment to enhancing customer experience through Smart Support demonstrates its dedication to providing reliable and high-speed connectivity to users across the UK.
